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communicating for performance

IMI404414 -On demand - Communicating for Performance


€2.075 Enrol

Full course description

Day 1: Listening and Feedback:

  • Exploring and understanding your listening skills.
  • Giving and receiving effective feedback.
  • Seeking and providing clarity in your communications.
  • Understanding and challenging assumptions successfully.

Day 2: Influencing:

  • Developing your influencing skills.
  • Understanding the science of body language and how to read/apply.
  • Understanding micro expressions and facial gestures.
  • Thinking on your feet.

Day 3: Dealing with Difficulty:

  • Developing your assertion skills.
  • Dealing with difficult situations.
  • Dealing with difficult people.
  • Dealing with difficult behaviours.