Full course description
Day 1: Listening and Feedback:
- Exploring and understanding your listening skills.
- Giving and receiving effective feedback.
- Seeking and providing clarity in your communications.
- Understanding and challenging assumptions successfully.
Day 2: Influencing:
- Developing your influencing skills.
- Understanding the science of body language and how to read/apply.
- Understanding micro expressions and facial gestures.
- Thinking on your feet.
Day 3: Dealing with Difficulty:
- Developing your assertion skills.
- Dealing with difficult situations.
- Dealing with difficult people.
- Dealing with difficult behaviours.