Day 1: Listening and Feedback:

• Exploring and understanding your listening skills.
• Giving and receiving effective feedback.
• Seeking and providing clarity in your communications.
• Understanding and challenging assumptions successfully.

Day 2: Influencing:

• Developing your influencing skills.
• Understanding the science of body language and how to read/apply.
• Understanding micro expressions and facial gestures.
• Thinking on your feet.

Day 3: Dealing with Difficulty:

• Developing your assertion skills.
• Dealing with difficult situations.
• Dealing with difficult people.
• Dealing with difficult behaviours.